Frequently Asked Questions

This secton is designed to help give you answers to frequently asked questions. We hope it is useful to you. This is to help you with our most commonly asked questions and guide you around the terms and conditions you have agreed to when entering one of our events. The terms and conditions are available to view with every event booked and also by clicking here.

If your question is still not answered, then please e-mail us at

Event HQ, General Bookings and Final Instructions:

1. Why haven’t I received a confirmation email?

These are generated automatically at the time of booking and sent to your registered e-mail. If you haven’t received a confirmation email, please first check your spam or junk folder. If you still can not find a confirmation email, please contact us on and we will assist.

2. What time does the Event HQ open on the day of the event?

Event HQ generally opens 1hr 30mins before the start of the race. However, exact timings will be detailed in your final instructions email.

3. When will I receive my final instructions email?

The final instructions email will be sent to you 5 days before the event. This email will contain all the information you need regarding your upcoming event. Be sure to check your spam/junk folder of your e-mail if you haven't received this, but if you still can't find it please contact us on​

4. The event is showing as sold out, will there be entries on the day and is there a waiting list?

If the event is full, we won't be able to offer entries on the day. We do operate waiting lists for sold out events, which are allocated in chronological order based on registering on the waiting list. No payment is taken to register on the waiting list. The system will e-mail you if a place becomes available and you will then make the payment. The offer of a place is time limited, which will be detailed on the waiting list invitation if your receive one. If you don't make payment in that time the place will be offered to the next person on the waiting list. If it is less than 2 days until the event it is highly unlikely you will get a place. The waiting list place is not applicable on the day. On the day entries are a first come first served basis including any standby availability we may offer on the day.

5. Can I enter on the day?

Some events do offer on the day entries. This will be detailed on the event page, and is always subject to space and time restrictions. Please check the detail on each event page.

6. The booking page says the e-mail address is already registered

This means that you have already setup your profile on our system, and you need to press the sign-in button at the top of the booking page and enter your password. You can enter multiple people using one e-mail address, and the bookings will all appear on your profile. You can check your profile and log in HERE.

Event pack/race number:

1. Will my event number/pack be sent to me prior to the event via the post?

No, event packs are to be collected on the day of the event from the Event HQ. Photographic ID is required to collect your event pack. 

2. Can I bring a photo of my ID?

Photographs of ID are acceptable to collect your event pack, but must be clear and easy to read.


1. I am no longer able to run in the event. Can I transfer my entry to another participant?

Although our terms and conditions of booking (which you have agreed to at the point of entry) do not allow for any refunds or transfers, if you are no longer able to participate in the event, you may transfer your place to another participant free of charge (some exclusions do apply and is at our discretion). To do so, please email the following information to no later than 4 working days before the event:​​​​

Full name
Contact Number
E-mail address
Date of birth
Emergency contact name and number
Medical conditions
Predicted time
Club name (if applicable)
T-Shirt size (if applicable)

2. I am no longer able to run in the event. Can I transfer my entry to another event?

Although our terms and conditions of booking (which you have agreed to at the point of entry) do not allow for any refunds or transfers, if you are no longer able to participate in the event, you may transfer your place to another event free of charge (some exclusions may apply and is at our discretion). To do so, please email the event you would like to transfer to via e-mail to no later than 4 working days before the event.

Please note: Transfers less than 4 working days before the event can not be accommodated due to the event preparation that will already have taken place for your entry.

Changing races at an event with multiple distances:

1. I have entered an event with multiple race distances, how do I change the race distance I am entered in?

At many events we offer multiple race distances. To change the distance of the race you are entered in please email Please note, if you wish to change to a longer distance, you will be required to pay the difference in cost.

Waves and COVID-19 arrangements:

1. What arrangements do you have in place for COVID-19, and do I need to conduct an LFT or PCR test before attending the event?

There is currently no requirement at our events for an LFT or PCR test before attending an event. However, you do need to have been free of symptoms and/or a positive test for 2 days prior to the event. More specific details on the COVID-19 procedures, protocols and arrangements can be found at To claim a credit for a COVID-19 positive test we require evidence of the test.

2. Do you have wave starts at the events and when do I find out what wave I am in?

Yes, we do operate wave starts. You will find the information about which wave your allocated on the day of the event when you collect your race pack. As the time gap between waves is only 60 seconds you do not need this before the event itself.

3. I have been allocated a wave that is different from my running partner, am I able to swap waves?

Waves are allocated based on your predicted finish time. You can move back to a wave further back, but you may not move forward to a new wave. If you wish to move waves, please inform a member of the Events Team.

4. What is the time gap between the waves?

Waves are approximately 60 seconds apart.

5. I have been injured and my predicted finish time has changed, how do I change this?

If your predicted finish time has changed, please email us on to inform us. This will ensure you are allocated to the correct wave.​​​​

Running with dogs and buggies/pushchairs:

1. Can I run with a pushchair/buggy or dog?

Unfortunately, under UK Athletics rules and our insurance dogs are not allowed with you when running in the event. Pushchairs/buggies that are specifically designed for running are allowed at selected events subject to our risk assessments. Please contact us via to check your event choice.


1. Can I run whilst wearing headphones?

You can run with bone conducting headphones, but no other types of earphones or headphones or ear buds are allowed. This is for safety reasons, as you need to be able to hear people around you and the event team and marshal instructions. We often find that people love the atmosphere at our events, so why miss out on this special part of the day.

If you do wear any headphones, earphones or ear buds other than bone conducting headphones you will be disqualified from the event. This is a condition of our insurance, and all events held under UK Athletics approved licenses.

Post Event including Results:

1. Where will I find my race results?

At all our events we offer live results. As you cross the line, your result will be available immediately from our website at: or click Race Results from the menu at the top of this page.

If you have opted into our text service, you will receive an SMS text result direct to your phone as you cross the line.

2. Will event photographs be available after the event?

At events where we have photographs on course, photographs will be available free of charge via our Facebook page: post event. We aim to have event photos online within a week of the event. Not all our events have an official photographer.

Volunteers and Marshals:

1. How can I get involved with volunteering at your events?

If you are interested in volunteering at one of our events, please email We have a number of roles available so would love to hear from you.

2. I have previously volunteered at an event, how do I claim my race credit?

Thank you for taking the time to help make our events special. To claim your race credit for a future event, please email with the event you wish to participate in (a few events are excluded from the scheme, but we will confirm via e-mail). Please note it is not possible to use a race credit once online entries have closed or if the event is already sold out.